Accelerating Innovation in Homeland Security with EPIC Development

Client Overview:

Zolon partners with Capgemini to support the Department of Homeland Security (DHS), specifically the U.S. Citizenship and Immigration Services (USCIS). Known for administering the nation’s lawful immigration system, USCIS ensures America’s promise by efficiently managing immigration requests, underpinned by a commitment to integrity and security.

Project Background and Objectives:

The Enterprise Platform for Integrated Citizen Development Support (EPIC) project aims to modernize USCIS’s IT infrastructure, embracing low-code solutions and fostering a culture of citizen development. Objectives include empowering USCIS staff with tools for agile, secure solution development, and establishing a governance model to guide citizen developers.

Services Provided:

As a subcontractor, Zolon brings its expertise in consulting, solution development, system integration, and project management. Our contributions are pivotal in redefining USCIS’s approach to application development, focusing on agility, security, and user-centric design.

Solution Implemented:

The EPIC project leverages platforms like Salesforce/Tableau, ServiceNow, Microsoft 365, and UiPath, promoting agile methodologies and DevSecOps practices. We’ve helped establish a governance framework that supports citizen developers in deploying applications rapidly and securely.

Challenges Overcome:

Implementing a new governance structure and cultivating an agile, citizen development culture posed significant challenges. Through strategic planning, training, and continuous improvement efforts, we facilitated the transition, ensuring alignment with USCIS’s strategic goals.

Results and Impact:

The project has dramatically enhanced USCIS’s ability to develop and deploy IT solutions efficiently, improving service delivery to the public. By enabling citizen development, we’ve accelerated innovation and streamlined operations within the agency.

Conclusion and Future Outlook:

The DHS EPIC contract marks the beginning of a transformative journey for USCIS. Zolon in collaboration with Capgemini, is committed to ongoing support and innovation, ensuring the agency remains at the forefront of IT excellence.

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