Streamlining Library Operations: The PrePub Link ServiceNow support at the Library of Congress

Client Overview:

The Library of Congress (LOC), the largest library in the world, embarked on a mission to modernize its Pre-Publication Book Link (PPBL) operations, a critical component for managing and receiving book publications efficiently.

Project Background and Objectives:

Zolon Tech Inc. supported the LOC from September 2019 to August 2022, aiming to automate and enhance the PPBL application using the ServiceNow platform. The project targeted the development of a more efficient workflow for book approvals, integrating various components including MARC Editor and ONIX for seamless operation.

Services Provided:

Our team delivered Agile software services for the iterative development of PPBL, including enhancements, operational support, and integration with the LOC’s Voyager database. The project leveraged JavaScript, Angular JS, and Glide Script for customization, serving approximately 30,000 users.

Solution Implemented:

A custom application on ServiceNow was developed, incorporating approvals workflows, business rules, client scripts, and integrations. This solution achieved 100% automation of PrePub XML files processing, eliminating manual interventions and enhancing the workflow for receiving books from publishers.

Challenges Overcome:

Transitioning to an automated and integrated system presented challenges, especially in aligning with the Voyager database and ensuring user-friendly MARC editing. Through proactive risk management and iterative development cycles, these challenges were successfully addressed.

Results and Impact:

The project resulted in significant improvements in the PPBL application’s efficiency and user experience. Automated workflows and enhanced data integration capabilities streamlined the book reception process, contributing to the LOC’s mission of accessibility and preservation.

Conclusion and Future Outlook:

The successful completion of the PPBL project exemplifies Zolon Tech Inc.’s capability to modernize and automate complex library operations. While this project has concluded, its impact continues to enhance the LOC’s operational efficiency.

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